Overview
Responsible for monitoring medical readings and calling the patient to assess whether he/she needs further intervention by their health professional or whether further monitoring is appropriate.
Schedule Requirements:
Days: Must work Thursday – Saturday (flexibility on additional days if preference is 5, 8 hour shifts or 4, 10 hour shifts)
Hours: Availability to start at 1:30pm – 12:00am EST
Hourly Range: $17.00 – $20.00
Responsibilities
Monitor high volume of medical alert alarms with genuine concern.
Determine response requirements and relative priorities of situations, and health professional in accordance with established procedures.
Contact private individuals by telephone in order to assess each patient alert by modality.
Triage/assess data represented by alerts to determine next steps in call process.
Verify demographics and other related data and enter patient information into appropriate systems.
Answer routine inquiries and relay information and messages to and from appropriate health professional, agency, departments, and to all other individuals or groups requiring notification.
Maintain access to, and security of, highly sensitive materials.
Explain products or services and answer questions from customers.
Maintain accurate records of contacts, accounts, and orders.
Answer client questions and calls using scripted and non-scripted responses
Assist with clinical enrollment of new clients, support existing clients and collaboration between interdepartmental processes.
Interact with clients, Case Managers, and Home Service Representatives in a professional, helpful and courteous manner.
Troubleshoot devices and report malfunctions to ensure units receive necessary maintenance.
Answer routine inquiries and relay information and messages to and from appropriate health professional, agency, departments, and to all other individuals or groups requiring notification.
Exceptional communication with team members and departmental manager(s)
Other duties as assigned
Qualifications
LPN/CNA/Medical Assistant certification preferred
2- 5 years of related professional or healthcare medical experience
Call Center experience preferred
Strong analytical and problem-solving skills
An energetic pace along with a positive attitude
Self-motivation and the ability to work independently and with teams
Proficient in the use of Word, Excel, Outlook, and PowerPoint
Excellent oral and written communication skills
Proficient in managing multiple tasks as the same time