Envera Health’s Patient Access Coordinators work collaboratively with several medical client partners to schedule patient appointments and provide general patient support in a telephonic environment.
We are seeking highly dependable candidates who take their work performance seriously and who enjoy working in a fast-paced and high-energy environment while seeking ways to create a positive patient experience for each touch point you have.
This is an entry-level remote (work from-home) position, we are currently only hiring in: AL, AZ, DE, FL, GA, IL, IA, MD, MI, MO, MT, NM, PA, KY, SC, TN, TX, VA, WI.
Benefits (Full-Time):
14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
Paid Federal holidays
Bonus Program (Up to $400/month)
Education reimbursement program (up to $1,500)
Life Insurance, and Short & Long term disability insurance are provided at no cost
Eight different Health Insurance plan options that begin after 30 days of employment
401k plan matching
Adoption assistance program (up to $1,500)
Patient Access Coordinator Responsibilities:
Answer a high volume of calls a day using a multi-line phone. (75+ calls/day)
Accurately schedule appointments for multiple clinical sites according to client-specific protocols.
Gather & input patient demographic and insurance information into the practice management system.
Listen & report complex clinical issues to the appropriate supervisor/client partner.
Assist callers and navigate them to appropriate resources.
Concisely and accurately document call activity, outcomes, and other notes as needed in the client system.
Work collaboratively with co-workers to meet the goals and objectives of the department.
Must meet attendance and performance standards.
The pay rate for this entry-level position is $16.00 per hour, with Monthly Bonuses based on attendance & performance.
Required Qualifications:
Customer/patient service skills
Experience handling inbound calls
Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)
Preferred Qualifications:
Experience in Microsoft Office or an EMR
Excellent oral and written communication skills required
Ability to multi-task in a fast-paced environment with a high degree of attention to detail
Call Center experience
High call volume experience
About Us:
Envera Health is an engagement services partner committed to making healthcare better. Through our people, managed services, data and technology, Envera delivers an ecosystem of connectivity to strengthen health systems, drive growth, and deliver better, more connected and coordinated care. Our complete continuum of customized solutions support today’s consumer demands by engaging and retaining patients to build relationships that last. Our people are authentic, courageous, innovative, principled, empathetic and entrepreneurial.
Our Values:
Truth, Collaboration, Joy, Humanity, Performance, Accountability
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:
Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds
