Description
Robert Half has partnered with a well-known revenue cycle management company seeking a fully remote Patient Access Scheduler. The Patient Access Scheduler will be responsible for clerical and reception duties associated with patient scheduling and registration and they will handle a large volume of incoming calls and navigate between multiple systems to schedule with various departments. This person will be the first point of contact with patients and ensure their needs are met as well as be working in a fast-paced environment where they will be expected to display strong customer service and communication skills to properly assist patients. The successful candidate will need to be highly organized and dedicated to customer service.
Hours: must be available for an 8 hour shift between 7am – 7pm EST Monday – Friday (can live anywhere!)
Responsibilities:
• First point of contact interacting with patients over the phone or in person.
• Handles a high volume of incoming calls.
• Schedules patient visits and procedures for multiple hospitals and outpatient centers which involves coordinating and adhering to many departments and their clinical protocols.
• Responds to questions and concerns and directs them to appropriate location or department.
• Provides on-going communication with clinical staff regarding real-time patient status.
• Collaborates with medical staff and their associates to optimize efficiency and effectiveness in scheduling.
• Multitasks between several different technology systems to complete functions.
• Collects and enters all necessary demographic, clinical, billing and insurance information from patients or responsible parties.
• Provides patient education by explaining preps and patient instructions for the scheduled procedure following scheduling protocols.
• Informs patients of possible co-pays and deductibles needs to be paid at the time of service.
• Reviews and analyzes financial information from the registration system and communicates information to the patient and business office.
• Communicates effectively with physicians and physician staff, ancillary departments, nursing units and patients.
• Performs all other duties and projects as assigned.
If you are interested in this fully remote Patient Access Scheduler position, please apply directly online for immediate consideration!
Requirements
Required Qualifications:
- High School Diploma or GED
- 1+ year of medical scheduling experience
- Working knowledge and experience with medical terminology
- Attention to detail
- Excellent customer service skills exhibiting good oral and written communication skills
- Ability to multi-task and navigate between multiple computer systems simultaneously
- Ability to handle a large volume of incoming calls
- Highly self-motivated and directed with the ability to solve problems
- Diagnostic scheduling is plus!