Join a USA Today Top 100 Workplace & “Best in KLAS” healthcare revenue cycle management team.
About RSi
For more than 20 years, RSi has partnered with healthcare providers to deliver exceptional financial results while earning national recognition as a leader in revenue cycle management. Named a USA Today Top 100 Workplace and “Best in KLAS,” we pair innovative solutions with a collaborative culture where your contributions are valued and your growth is prioritized.
Schedule
- Full-time, fully remote position
- Monday–Friday, 8am–5pm EST
- Pay range: $17–$18/hour
Responsibilities
- Serve as the primary contact for patients regarding insurance coverage, claims, authorizations, and billing
- Provide accurate information on insurance benefits, co-pays, deductibles, and out-of-pocket costs
- Assist patients with understanding EOBs and resolving denied claims
- Address billing discrepancies promptly and professionally
- Educate patients on prior authorizations, in-network vs. out-of-network services, and coverage rules
- Investigate and resolve patient concerns, coordinating with internal teams as needed
- Collaborate with billing and insurance verification teams to resolve coverage issues
- Follow up with patients and insurance carriers to ensure timely resolution
- Document all patient communications and resolutions in EHR or CRM systems
- Maintain a patient-first approach with empathetic and professional service
- Identify recurring issues and recommend process improvements
- Meet performance metrics, including:
- Service Level ≥ 89%
- ASA < 30 seconds
- Abandonment Rate < 2%
Requirements
- High school diploma or equivalent required; associate degree or healthcare-related coursework preferred
- 1–2 years of customer service experience required; medical office or insurance background strongly preferred
- Knowledge of commercial, Medicare, and Medicaid insurance plans and claims processes
- Strong communication skills and attention to detail
- Ability to work independently and manage multiple tasks in a remote setting
Benefits
- Competitive hourly pay with opportunities for career growth
- Fully remote role with a stable Monday–Friday schedule
- Collaborative, performance-driven environment with supportive leadership
- Mission-driven work supporting essential healthcare services
- Recognition as a nationally respected leader in healthcare revenue management
Application Process
After applying, you will receive an invitation to complete an initial skills assessment. Prompt completion of this step is required to advance to the interview stage.
Support patients, solve problems, and help make healthcare more accessible—right from your home office.
Happy Hunting,
~Two Chicks…