Job Description
HGV now offers Day One Team Member Benefits and Daily Pay*!
Hilton Grand Vacations is seeking an organized self-starter to join our dynamic Collections team! As a Collector I, you will be responsible for handling inbound/outbound calls on any past due mortgage and/or maintenance accounts, to include third-party servicing and collecting, via phone and mail.
The position will emphasize the handling/collecting of inbound/outbound calls, while following all State and Federal Laws. You will also assist owners with a general understanding of the terms and conditions related to their ownership and contracts and you must be certified in both call skills and Fair Debt Collection Practices Act (FDCPA).
Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
Maintain required levels of phone activity, contact percentages and other key performance indicators.
Legally, ethically and confidentially handle any correspondence and/or payments received.
Maintain detailed and organized support documentation related to the handling of any owner account. Request skip tracing
Assist all members of collections staff with daily processes and procedures when required.