Responsibilities
- Given the 7-day/wk, 18 hrs/day operating schedule required by the customer, will generally serve in a consistent weekly schedule of 3 to 5 days, but will change with business needs or to cover team time off
- Utilize systems to create work orders for field operations based off of orders provided from channel partners
- Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders
- Ensure accuracy of work order creation
- Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging
- Ensure quality service is provided to both customers and Velocare field personnel, including prompt follow-through on correspondence. Common correspondence includes: inquiries related to products on work orders, delivery time change requests, service and quality issues, platform questions, and maintaining inventory in levels in designated areas.
- Show empathy and compassion for customers/ field personnel in every situation.
- Perform problem solving to help with customer or field personnel inquiries
- Qualifications
- High school diploma, GED or equivalent, or equivalent work experience preferred
- 1-2 years related experience, preferred
- Effective customer service and communication skills
- Strong knowledge of Microsoft Office products
- Healthcare experience beneficial