Description
SteadyMD is a technology company and healthcare provider that delivers high-quality telehealth experiences for consumers, employers, digital health companies, and clinicians in all 50 states. At SteadyMD, we take pride in the fact that our core values are integrated into everything we do. Our focus on integrity, collaboration, and flexibility have allowed us to create a diverse team of individuals who work well in ambiguous, fast-paced situations and can quickly integrate a large number of new tasks into their workload. Currently we are seeking a Customer Support Associate who will work directly with patients to facilitate patient visits virtually and resolve various issues.
This is a temporary full-time freelance position (no benefits included). We are seeking individuals with evening and overnight ability in order to provide 24/7 coverage to our patients.
Responsibilities:
Ensure patient visits are completed within the allotted service level, often within minutes, via internal tools (such as slack)
Monitor and escalate issues as they arise to management
Update our internal databases and maintain an accurate and extensive visit log
Respond to patient inquiries in a timely and accurate way, via phone, email or chat
At SteadyMD, we value what diverse teams can accomplish together and honor each of our unique lived experiences. We look for a diverse pool of applicants including those from historically marginalized groups. We are committed to ensuring a safe work environment that is distinctly anti-discriminatory against any person. We want to hire the very best and nontraditional candidates are oftentimes a perfect fit for our nontraditional approach to delivering care.
Don’t meet all of the skills listed below, but know you’re a perfect fit for this role? Apply anyway!
Requirements
Experience as a Customer Support Associate or a similar role
Highly proficient in messaging programs (such as Slack), and modern task management systems including G-suite and Microsoft tools (Sheets|Excel experience a must)
Socially perceptive and service oriented
Excellent time management skills and ability to multitask and prioritize work
Personable with clinicians and teammates
Able to communicate clearly and effectively both in writing and in person
Able to function well in a fast-paced and rapidly changing environment
Opinionated, trustworthy, and transparent
Able to maximize your own output, while simultaneously encouraging your teammates to do the same
Benefits
Base Salary for this role will be $20/hour