Squaremouth is hiring remote agents to join our non-traditional inbound call center.
All call center employees work from home – No in-person or office hours required.
Applicants can reside in any US state.
No cold calling, sales or other traditional call center goals involved.
This position is hourly paid.
Start Date – February 2022
Responsibilities
Our Customer Service Representatives in charge of handling the entire travel insurance experience, from helping to navigate our website and understanding coverage before the purchase, to providing emergency assistance during the trip and assisting with the claim after returning home. As a member of our team, you will handle incoming calls, emails, chats, and other tasks as part of the overall customer experience.
Typical volume is between 30 and 70 calls per day, depending on working hours and additional responsibilities.
Pay
- $17 per hour – plus annual Cost of Living increase
- Competitive pay with daily paid break hour
- Monthly internet stipend
- Biweekly pay schedule
- Operating hours: 8am to 10pm ET daily
Training
Online guided e-learning, with frequent one-on-one and group video meetings to accompany self training.
Initial training is one week during regular business hours – Monday through Friday, 8am to 4pm ET. Scheduled shift hours begin after initial training.
Hours
- Flexible shift options between 8am and 10pm ET daily.
- Both part time (up to 30 hours per week) and full time (40 hours per week) positions available.
Mandatory department meetings on Thursdays 1pm-2pm ET. This hour is paid time and attendance is required for this position. This meeting is conducted via our video conferencing software.
Licensing
All Squaremouth employees must successfully complete a background check. We will then apply on your behalf for the legally required 0241 Travel Insurance Agent License (or resident state equivalent). This does not involve a course or test.
Further resident state licensing may be required. All required courses, materials, and tests will be paid for by Squaremouth.
Required Skills
- Strong customer service and computer skills
- Excellent written and oral communication skills
- Attention to detail is imperative
- A commitment to incredible customer service and excellence in everything you do
- The ability to work independently and in a team
Insurance experience is a plus, but not required.
Equipment and Set-up Requirements
- Candidate must have fast, reliable internet/wifi
- All other equipment is provided by Squaremouth (Macbook, headset, charger, etc)
Education/ Work Requirements
Customer service and/or call center experience required.
Remote/Work From Home experience preferred.
Internet connection speed-test required.
Squaremouth will conduct a background verification.
Background verification must not inhibit ability to obtain travel insurance licenses.
Hourly rate for this position is non-negotiable.