Job Description
Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
DISH’s first priority is customer experience, and our agents excel at simplifying lives and helping communities get the most from their TV experience. For over 42 years we have been tuned in to the needs of customers. It’s why we’ve earned the J.D. Power accolade of being #1 in overall Customer Satisfaction six years in a row.
Job Duties and Responsibilities
As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience. You will be providing solutions to customers, from simple concerns to escalated and complex situations. If you like to solve problems and interact with people from across the country or maybe just a few towns over, this is the spot for you!
In this role, you will:
- Need to reside in Tennessee to be eligible for hire
- Always have at least 2 days off in a row
- Support customers between the hours of 6 AM to 10 PM MT
- Two shift structures: 8 hour shifts 5 days a week, or 10 hour shifts 4 days a week
- Have open availability including weekends and holidays, that allows for potential schedule changes every 12-15 weeks based on business needs
- Adherence and ability to work a pre-planned schedule
- Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift
- Engage with a diverse consumer base to provide solutions for customer needs and technical issues
Skills, Experience and Requirements
Ideal representatives have:
- High School diploma, GED, or equivalent experience
- Six months of related customer service and troubleshooting experience and/or training
- An openness to being coachable and a desire to learn new techniques
All representatives must have:
- Current residence in Tennessee to be eligible for hire in this role
- Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
- Ability to be on camera during all video meetings
- Superb attendance
- Open availability to work between the hours of 6 AM to 10 PM MT as well as weekends and holidays
- Flexibility with schedule changes every 12-15 weeks
- Tech savviness with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best In Class Customer Experience by speaking to customers over the phone
Where you’ll be working:
You’ll be working from home! At DISH, we understand that modern employee may need to operate fast on their feet and out of the office. Working from home allows you to perform a professional workday from the comfort of your home.
Work-at-Home Technical Requirements:
DISH will provide all initial equipment required to perform the role aside from home internet!
A DISH-provided PC Tower and power adapter, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH.
Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime.
Required Accessories:
- USB Headset
- USB Keyboard
- USB Mouse
- USB Webcam
- Ethernet cable
Home Internet
Dedicated home office workspace with:
- Stable Cable, DSL, or Fiber ISP internet connection with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps
- Wired ethernet between modem and PC without the use of an adapter:
Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported
All costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law.
What’s in it for you?
- Starting pay at $15.00/hr
- This is a Full Time, Work-From-Home position
- 10% increase to your starting rate upon completing an apprenticeship
- Company-provided equipment
- Extensive Benefits Package
- Medical, Dental, Vision Insurance
- PTO and Paid Sick Time
- 401(k) Investments with Company-matched funds
- Tuition reimbursement
- 330 free channels including premiums
- $5 monthly Sling Blue and Orange service
- $10 credit per line (up to 5) for Boost Mobile
- Heavily discounted DISH, Sling, & Boost Mobile Service
- Our representatives are built to work hard and rise. We offer defined career ladders and extensive opportunities for upward mobility.
Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families, and communities connected to the news and entertainment that matters!
Salary Ranges
Compensation: $15.00/Hour
Benefits
At Dish, we celebrate and embrace diversity and inclusion, where all people are welcome and supported. Learn more about how our employees come together, share common interests, and make valuable connections, both in and out of work; Employee Resource Groups.
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Candidates need to successfully complete a pre-employment screen, which may include a drug test.
Need help finding the right job?
We can recommend jobs specifically for you! Click here to get started.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer – Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. We are a true merit-based organization and work hard so there are no artificial barriers to one’s potential success. DISH is committed to a workforce where everyone’s opportunities are limitless. Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.
DISH endeavors to make http://careers.dish.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact [email protected] . This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of applications.