Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Remote Customer Service Representative
Job Purpose
What does a successful Fiserv Customer Service Representative do at Fiserv?
A Fiserv CSR serves as the central contact providing exceptional customer service for Fiserv’s small to enterprise business merchants using Fiserv’s Ecommerce, Terminal and Clover point of sale (POS) processing systems. Fiserv merchant products and solutions allow businesses to accept the widest variety of payments quickly, easily, and securely. You will help business merchants by answering basic questions, assisting with account updates, and performing more detailed research and analysis of transaction, billing, and funding issues.
What you will do
Leverage your knowledge and expertise to answer questions and resolve problems. No two customers, problems, or resolutions are the same. Sometimes you will not know the right answer. We are looking for someone who will rely on their training and resources and is always up for a challenge.
Assist with account details: account maintenance /account changes, discuss statements, review processing fees/billing
Validate credit card numbers, authorization codes, expiration dates, batch information
Verify closed batches, verify deposit/funding information, submit funding investigations
Assist with business track enrollment (account web portal), password reset, and navigation; educate and assist with online self- service tools
Tax information including 1099k and W-9 and cancellation of account
Ordering Supplies
What you will need to have
Minimum of one year of experience working in a customer facing role, preferably in financial services, technology support or customer service (ex: retail, restaurant, hospitality)
Quiet and secure home working environment free from background noise and distractions
Understanding of basic financial transaction processing and payments
Understanding of computers, internet navigation, and web applications
Sufficient Internet speed: Ping less than 50 ms, Download >12.0 Mbps, Upload >2.0 Mbps
What would be great to have
Strong work tenure with previous roles lasting 2 years or more
Experience working in a fast paced, high volume, metric driven call center environment
Things to know:
Compensation: Starting at $16.50 plus shift differential for 2nd shift
Training Start Date: 25 Jul 2023
Training Schedule and Length: 9am-530am EST Monday-Friday/9 weeks
Working Schedule: various shifts including one or both weekend day availability
Pre-employment background, credit, and drug test are required.
This is a remote role but may not be performed in the following states: California, Colorado, Maine, Minnesota, New York, Washington D.C, or Washington.
This role is not eligible to be performed in Colorado, California, New York or Washington.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
Apply using your legal name
Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.
Our commitment to Diversity and Inclusion:
Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.