Are you looking to expand your customer service experience, and gain new career skills? Client Focus is looking for people to join our team! We are looking for people who thrive in an environment that offers freedom, coaching, and career development.
Things you will love about us:
Full-Time remote work with equipment provided.
Paid training
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
401(k) Matched at 100%
Flexible schedule to fit with your home life so you can thrive inside and outside of the workplace.
8 hour shifts available from 7 AM – 7 PM
30 minutes paid break available daily
1 hour unpaid break available daily
Unlimited coaching
Personal and Career Development
60 hours of Paid Time off per year
PTO available after 90 days of employment
Occasional opportunities for overtime and bonuses
Weekends and holidays off
Performance based raises and promotions
No sales
No cold calling
No insurance license required
Starting pay: $16-$18/hr
What does Client Focus do?
Our Customer Service employees work closely with State Farm Insurance Agents to schedule appointments for their existing clients to review their current policies. The goal is to make sure policyholders leave feeling protected and aware of what policies they have.
What does the day-to-day look like?
Maintain a workload of 20-25 agents.
Produce 150-200+ outbound calls per day to clients to schedule insurance reviews.
Call to confirm appointments the day before.
Re-schedule any missed appointments.
Monthly check-ins with agents to ensure they are happy with our service.
Provide excellent customer service to clients and agents.
Collaborate with other teams in the company to produce high quality results.
Requirements:
Employees who can work full-time 40-hour weeks.
Must live in Arizona.
Must have quiet, uninterrupted workspace away from distractions.
Ability to effectively communicate via phone, and e-mail.
Willing to communicate with team members.
Able to work under low supervision and provide high results.
Strong multi-tasking skills.
Good typing skills.
Equipment Details:
All equipment will be provided
Internet upload needs to be 5+
Internet download needs to be 10+