Description
Are you looking to expand your skillsets in the healthcare industry working for a Fortune 500 company? Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy, and manufacturers can directly access more actionable insight than ever before.
Key Responsibilities
- Responsible for efficiently processing inbound faxes and accurately entering data
- Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution
- Responsible for reporting Adverse Events within the required timeframe
- Create and complete accurate referrals and applications and keep updated on policy or procedural changes
- Investigate and resolve patient/physician inquiries and concerns in a timely manner
- Enter detailed information into company proprietary software while conversing via telephone
- Place outbound phone calls for patient follow ups or confirmations
- Demonstrate superior customer support talents
- Interact with the patient referral sources to process new applicants
- Steward patient accounts from initial contact through final approval/denial
- Prioritize multiple, concurrent assignments and work with a sense of urgency
- Maintaining quality and providing an empathetic and supportive experience to the patient by controlling the patient conversation, educating the caller as they provide effective and efficient strategies and processes
Requirements
Education and Experience – Remote Care Coordinator
- High School diploma or equivalent preferred
- 2-4 years Care Coordinator experience and/or training desired
- Or equivalent combination of education and experience
- Experience should include knowledge of practices and procedures commonly used in a call center or customer service environment
- Knowledge in insurance billing methods and general pharmacy operations, preferred
- Ability to utilize all systems for maximum efficiencies (Word, Excel, MS Outlook, company proprietary software – ConnectSource, telephone and call center software)
- Manage a high level of productivity, preferred
- Ability to multitask while conversing, preferred
Benefits & Pay
- Starting pay rate of $17-19/HR
- Monday through Friday schedule that varies between 7 a.m.-7 p.m. Central Standard Time Zone
- Opportunity for advancement and growth
- Generous benefits including medical insurance, life insurance, and dental reimbursement
Case Management / Case Management / Case Management / Case Management / Case Management / Human Services / Human Services / Customer Service / Customer Service / Customer Service