Job Description
Posted Thursday, June 11, 2026 at 12:00 AM
Care Coordination Representative III
Summary of Position:
The Care Coordination Representative III (CCR III) is responsible for processing assigned work for the service line assigned while maintaining a high level of precision, efficiency, and productivity-driven metrics. The CCR III is fluent in multiple electronic medical records (EMRs) and client specific SOPs and comfortable navigating through systems and software to ensure efficiency and accuracy in a fast-paced environment. As a subject matter expert, this position is responsible for providing training and coaching to other CCR based out of a Verisma facility, at a client site and/or remotely.
Duties & Responsibilities:
- Process assigned tasks in a timely and efficient manner
- Process audits as assigned and provide feedback to peers and supervisor
- Recommend process improvements to peers and supervisor
- Ability to read and interpret medical records, forms, and authorizations
- Serve as an escalation point and resolution for HIPAA-related release issues
- Act as a role model and lead by example through demonstrating excellent organizational skills, time management and professionalism
- Proactively communicates with supervisor(s) and peers regarding questions, concerns, and processes
- Assist with queue management and coverage, as needed
- Ability to seamlessly shift to support other accounts
- Utilize reference materials provided by Verisma to ensure compliance and confidentiality is always maintained
- Serve as training mentor and subject matter expert
- Assist in maintaining and updating CCR training/reference materials
- Maintain strong knowledge of HIPAA, HITECH, state-federal rulings, and statutes, as well as customer specific requirements
- Foster positive relationships and friendly demeanor through providing exemplary customer service
- Attend training sessions, as required
- Live by and promote Verisma Core Values
- Perform other related duties, as assigned, to ensure effective operation of the department and the Company
Minimum Qualifications:
- HS Diploma or equivalent, some college preferred
- At least 5 years of prior medical record, ROI or Health Information Management (HIM) experience
- Knowledge of HIPAA and state regulations related to the release of Protected Health Information Strong problem-solving skills and attention to detail
- Must maintain strong organizational and time management skills
- Able to train and support colleagues seeking resolution with complex requests
- Fluent in Microsoft Office Suite, EMRs and comfortable learning new technology/software
- Must be able to work independently and assist others while exceeding volume and quality standards
Job Details
Job FamilyCCSJob FunctionCCSPay TypeHourlyEducation LevelHigh SchoolHiring Min Rate15.25 USDHiring Max Rate20 USD