Wellthy is a digital care concierge for families with chronic, complex, and ongoing care needs. By tackling the logistical aspects of caregiving, Wellthy helps employers increase productivity, improve retention, and reduce time away—all while giving employees the support they need to care for themselves and those they love.
The Role
In the Care Adviser (Housing) role, you will report to a Team Lead and work directly with Wellthy Care Coordinators, as well as fellow Care Advisers, to assist with various tasks to support families and individuals and address their unique caretaking needs. Some tasks you may expect to receive include finding and vetting living facilities and low-income housing.
You will drive the following efforts
- You will collaborate with Care Coordinators, Team Leads, and Managers by using your expertise and know-how to support with locating housing options to help Wellthy customers.
- You will collaborate with Care Coordinators, Care Advisers/Specialists, Team Leads, and Managers to help Wellthy Care Recipients, by using your expertise and know-how to support with locating housing options.
- Support with improving and updating Wellthy’s Guides and Team Resources.
- Represent Wellthy at events such as health fairs, open enrollments, and internal/external webinars (travel and expenses covered by Wellthy)
- Other non-client-specific work, including but not limited to: feedback and guidance on Wellthy’s product, service, guides, etc.; contribution to the team culture; writing and advising for marketing materials; and support and teamwork for other service team members.
Location
This is a remote and US states based opportunity. We ask that you work in a location that is:
- Private, with secure (not public) internet and phone access
- Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating
- Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space
The starting salary is $19-$22/hour.
Qualifications
It is important to note that you will need the ability to work in a fast-paced environment, be flexible, creative, and be comfortable in knowing that we are constantly evolving.
- 3+ years work experience in healthcare or caregiving field, as well as customer service or administrative experience
- 1+ years experience in senior living facilities or property management
- Experience with discharge planning, Section 8/Low-income housing vouchers, or facility placement preferred
- Ability to work independently while being communicative and collaborative with Coordination Team
- Remote work experience preferred
- High school diploma required, Associates degree or higher preferred
- Proficiency in more than one language is a plus
- Proficiency with macOS systems, GSuite, Slack, and 1Password
- Strong ethical standards and a respect for client confidentiality
- Ability to integrate and collaborate well with others while adapting to evolving service experiences
- Knowledge of and ability to navigate the healthcare sector
Next Steps, Training, and CertificationBefore hiring a Care Adviser, we put individuals through a rigorous screening process which includes interviews, case study, reference checks, and background checks. If a Care Adviser is invited to join the team, they then go through a two-week bootcamp training program with a daily curriculum of learning, shadowing, and hands-on work that is both self-guided and collaborative with other Advisers, Coordinators, and their Team Lead over Zoom Video. At the end of the two weeks, a Care Adviser must pass our certification test before being allowed to work with families. The certification tests for proficiency in:
- Technical knowledge
- Use of Wellthy platform
- Customer service
- The Wellthy way of communicating and delivering a high-touch customer experience
For 90 days after hiring, we monitor Care Adviser to ensure quality, excellence, and consistency. We are also very opinionated about our service delivery model and Care Advisers must subscribe to the “Wellthy Way” in working with families.
All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability protected veteran status, or any other characteristics protect by law.