REMOTE Call Center Agent
Seasonal Position-Work From Home
Starting Hourly Pay: $12/hr.
Brandt Information Services, headquartered in Tallahassee, FL, has openings for its inbound Call Center for Remote Seasonal Call Center Agents. This position supports in-bound telephone customers with hunting and fishing licenses; camping reservation and park passes; and processing applications. The ideal candidate has excellent communication and customer service skills and enjoys working in a friendly environment supported by a knowledgeable team of supervisors. To prepare you for this role, you will be provided with paid, comprehensive training. Computer equipment, monitor(s), and headset provided.
Expected start date is the first week in April, 2023.
Job Duties:
Accepting 98% inbound phone calls from customers interested in purchasing hunting or fishing licenses. NO SALES QUOTAS, all customer assistance.
Answering basic inquiries about hunting/fishing regulation while navigating the state wildlife agency website.
Providing callers with application/website support and basic troubleshooting.
Processing license/permit sales for customers following issuance requirements and procedures.
Assisting with license fulfillment.
Providing Point of Sale agent callers with basic hardware and application troubleshooting including internet/connectivity, site access, user account management/password resets; technical site errors/issues, and more.
Other responsibilities as assigned by a supervisor.
Qualifications:
High School Diploma or GED equivalent required
Internet speed of 10 mbps or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Strong customer service, active listening, and verbal and written communication skills, professional phone voice
Strong computer and internet skills
Must be punctual and self-motivated
Ability to pass a criminal background check pursuant to Brandt’s contractional requirements with its government agency customers.
Experience in customer service and/or call center experience preferred but not required.
Pay & Benefits:
The opportunity to work from the comfort of your home
Starting Pay is $12/hr. with opportunity for incremental raises
$200 Signing bonus payable ($100 payable upon first day, $100 payable following 30 days of hire)
401k Retirement savings plans
Computer equipment, monitor(s), and headset provided.
Supportive work environment and real-time training support to ensure success
Depending on openings, ability to transition to other positions in the Company.