Job details
Job Title: Bilingual Remote Customer Service Representative (2-Month Temp Assignment)
Job Overview:
We are seeking enthusiastic and dynamic bilingual Customer Service Representatives for a 2-month temporary assignment. The ideal candidates must reside in New York (NY) or New Jersey (NJ) and be ready to start immediately upon successful screening and interview.
Key Responsibilities:
- Provide exceptional customer service to our clients via phone, email, and chat.
- Assist customers with inquiries, troubleshooting, and resolving issues in a timely and professional manner.
- Maintain accurate records of customer interactions and transactions.
- Follow company policies and procedures to ensure a high level of service.
- Attend mandatory onsite training.
Requirements:
- Must be bilingual (Spanish/English preferred).
- Must reside in NY or NJ.
- Availability to work from 12:00 PM to 8:00 PM ET, Monday through Friday.
- Must have high-speed internet access.
- Must use a Chromebook or laptop (no iPads allowed).
- Must have a headset with a microphone; gaming headset is ideal.
- Strong communication skills, both written and verbal.
- Excellent problem-solving skills and ability to handle various customers’ needs.
- Ability to work independently in a remote environment.
Training:
- Training Date and Time: Monday, October 28, 2024, from 11:00 AM to 4:00 PM
- Training will be conducted onsite.
Work Schedule:
- Hours of Operation: 12:00 PM – 8:00 PM ET, Monday through Friday.
- Staggered unpaid half-hour meal periods around 4:00 PM.
- Staggered paid 10-minute breaks around 2:00 PM and 6:00 PM.
- 30-minute unpaid lunch break.
Compensation:
- Pay Rate: $22.68 per hour, paid weekly.
Application Process:
- Immediate start upon successful screening and interview.
How to Apply:
- Interested candidates should submit their resumes along with a brief cover letter explaining their qualifications and availability.
We look forward to welcoming committed individuals to our team who are excited about providing top-notch customer service and contributing to our success during this assignment.