Help ensure secure and compliant access to health records at Charlie Health. In this role, you’ll safeguard sensitive patient information while supporting efficient documentation exchange that directly impacts client care.
About Charlie Health
Charlie Health delivers personalized, virtual behavioral health treatment for individuals facing complex needs, including mental health, substance use, and eating disorders. Our mission is to expand access to care by connecting clients, families, and clinicians through innovative, virtual solutions. As a fast-growing organization, we’re redefining what behavioral healthcare can look like.
Schedule
- Full-time, remote position
- Hybrid schedule required for team members living within 45 minutes of a Charlie Health office
- Not available to candidates in AK, CA, CO, CT, ME, MA, MN, NJ, NY, OR, WA, or Washington, DC
What You’ll Do
- Receive and process requests for patient health information in line with HIPAA, state, and federal laws
- Maintain confidentiality and accuracy in handling protected health information (PHI)
- Retrieve, verify, and release patient records from EMR and other sources
- Respond to requests from patients, families, providers, insurers, and legal entities
- Document and track all release-of-information requests from receipt through completion
- Scan, upload, and organize medical record documentation in EMR systems
- Act as an internal resource for release-of-information questions and training support
- Participate in performance improvement projects and provide feedback to leadership
What You Need
- Associate’s degree or equivalent release of information experience (required)
- At least 1 year of experience in behavioral health medical records or a related field
- Strong proficiency in Microsoft Office, Google Suite, and cloud-based tools (Slack, Zoom, Dropbox, Salesforce)
- Excellent attention to detail and ability to prioritize multiple requests
- Professional written and verbal communication skills
- Authorization to work in the United States; native or bilingual English proficiency
Benefits
- Salary range: $44,000–$60,000 annually, depending on experience and location
- Comprehensive benefits package for full-time employees
- Additional compensation opportunities, including potential stock options
Play a key role in protecting patient information and enabling secure care coordination.
Join Charlie Health and help transform access to mental healthcare.
Happy Hunting,
~Two Chicks…