ConcertoCare is seeking a Referral Specialist to manage provider orders and referrals, coordinate care, and ensure timely access to services for patients. This is a full-time, remote role aligned to Pacific Time hours.
About ConcertoCare
ConcertoCare is dedicated to serving patients with complex needs who are underserved by traditional healthcare systems. We deliver value-based, patient-centered care through a collaborative team approach. Our mission is to remove barriers to healthcare while providing cost-effective and compassionate solutions.
Schedule
- Full-time, remote role (must be available 8:00 AM–5:00 PM PT)
- Reports to Director of Operations
- Pay: $23–$26/hour plus annual bonus (commensurate with experience)
What You’ll Do
- Coordinate and manage patient referrals to specialists and external providers
- Process provider orders for labs, imaging, durable medical equipment, and diagnostics
- Verify insurance requirements and secure necessary authorizations
- Track and follow up on outstanding orders and referrals to ensure timely completion
- Serve as liaison between providers, vendors, patients, and external partners
- Document referral and order details accurately in the EHR system
- Educate patients on the referral process and assist with scheduling
- Support clinical staff with updates and referral information
- Identify and address barriers to care such as transportation or scheduling challenges
- Participate in team huddles, meetings, and organizational initiatives
What You Need
- High school diploma or GED required
- 2+ years of experience in a healthcare setting
- Experience with insurance verification and authorization
- Proficiency in EHR systems, health insurance portals, and Microsoft Office
- Familiarity with medical terminology and HIPAA compliance
- Strong organizational, documentation, and communication skills
- Ability to work independently and collaboratively in a remote environment
Preferred
- Certified Medical Assistant or prior MA experience
- Experience in care coordination, referrals, or value-based healthcare settings
Benefits
- Comprehensive healthcare coverage
- 401(k) with company match
- Competitive bonus opportunities
- Health, wellness, and financial benefits
- Supportive, collaborative, mission-driven culture
Help connect patients with the care they need while working from home. Join ConcertoCare and make a direct impact on underserved communities.
Happy Hunting,
~Two Chicks…