Referral Coordinator (Phoenix, AZ and surrounding areas)

About BreatheSuite: At BreatheSuite, we are pioneers in the field of virtual healthcare, dedicated to reshaping the landscape of pulmonary rehabilitation. We have developed an innovative, fully-virtual pulmonary rehabilitation program tailored for patients living with chronic lung conditions. Our vision is simple – bring the expertise of the clinic to the warmth of the home. Our approach is grounded in the best practices recommended by the AACVPR, enabling us to provide groundbreaking care to a wider range of patients in need.

What We Offer: 

• 4 weeks paid vacation
• 10 days paid sick/personal leave
• 12 days off for recognized holidays (with the option to swap holidays)
• End of year break
• Health and dental benefits on request
• Flexible work hours
• Casual dress code
• Comprehensive training and support
• A chance to be part of an innovative team pushing the boundaries of traditional pulmonary rehabilitation
• A place in which you feel appreciated and recognized for what you do
• The satisfaction of making a real difference in the lives of individuals across Arizona

Position Overview:

We are searching for a passionate Referral Coordinator to join our dynamic care team. This role requires a professional who is comfortable speaking on the phone with a variety of stakeholders, including patients, doctors, caregivers, vendors, etc. As the first point-of-contact for our users, the successful candidate is expected to be able to deal with a variety of situations while maintaining a pleasant demeanor and positively representing the program. The Referral Coordinator will be responsible for reaching out to users and booking their first consultation, as well as confirming their insurance eligibility through Office Ally. As a Referral Coordinator, you will also be expected to complete various administrative tasks to ensure a smooth delivery of the program for all participants, such as helping with internal workflows, scheduling, and following up with users, among other tasks. This position is fully remote.

Essential Duties and Responsibilities: 

• Ensures that all referrals are processed in a timely and efficient manner and according to the referral procedure guidelines 
• Explain and enroll patients in the vPR Program
• Maintains referral tracking system and up to date referrals documentation
• Promotes positive patient relations in accordance with BreatheSuite policies, providing a high level of quality in personal attention and service to patients 
• Maintain consistent, timely communication regarding all facets of departmental activities with co-workers, demonstrating good customer service skills with both external and internal customers
• Responsible for providing support to the care team in order to facilitate the administrative components of clinical referrals for various BreatheSuite services
• Acts as a liaison between hospital, health plans, physicians, patients, caregivers, vendors and other referral sources
• Reviews referrals for completeness and follows up for additional information if necessary
• Verifies patient demographic information and insurance eligibility including coordination of benefits; updates and confirms as necessary to allow processing of claims to insurance plans
• Answering office phones, making appointments, confirming appointments and rescheduling when necessary
• Complete internal documentation, assist with internal workflows
• Assist with patient scheduling, as well as various follow-ups and communications
• Provide overall administrative support for the Care Team
• Assist with customer support as necessary

Qualifications: 

• Excellent written and verbal communication skills
• Detail oriented
• Must be able to communicate effectively with care team members, patients, caregivers, and the public and be capable of establishing good working relationships with both internal and external customers
• Strong customer service focus and willingness to problem solve
• Proficient in outpatient physical therapy billing rules and regulations
• Experience communicating and connecting virtually with Slack
• Experience communicating with patients via phone