So who is Intoxalock?
With over 25 years of ignition interlock leadership, Intoxalock has expertise in helping drivers regain their license after a drunk driving charge and preventing any attempts at impaired driving. We have over 4,300 installation locations across the country, offer 24/7 customer service through our website, and are available in all 50 states.
Intoxalock is a workplace you can be proud of— Last year our products stopped 243,000 start-up attempts by drivers who were legally intoxicated. We were named a Top Workplace again in 2021 locally and nationally. Those results are hard to beat!
We hire people who we expect will produce exceptional results, deliver amazing service to our clients including customers, attorneys, state associations and more, and inspire positive change within the company.
Is this role for you?
Job Purpose: The Recovery Associate is responsible for following up with past-due customers to collect monies due and offer solutions that will bring their accounts up-to-date or back into compliance.
Hours: 9:00AM-5:30PM CST Monday-Friday
Pay: $16.00/hourly plus incentive
Key Accountabilities:
- Make outbound calls to customers who have passed their required servicing date.
- Ability to analyze account data and negotiate settlements and/or payment plans, when applicable.
- Utilize judgement to identify options, weigh variables & make critical decisions, in the best interest of the company.
- Ability to skip trace, review & resolve account and customer service issues.
- Complete additional duties/projects, as assigned.
- All other duties as assigned.
Job Requirements:
- 2+ years of experience in a Collections environment. 1+ year of direct-to-consumer Collections experience strongly preferred.
- Excellent written & verbal customer service skills.
- Strong problem-solving & critical thinking skills.
- Strong organizational & analytical skills.
- Ability to multi-task in a fast-paced, call center environment.
- Experience working in a high volume environment.
Does Intoxalock sound like a great fit for you? Apply today!