Recovery Associate – Remote

Job Details

Description

At Intoxalock a member of the Mindr family of brands, we are dedicated to being a force for good. That’s why we provide substance use safety, detection and monitoring products and services that help people live responsibly and keep communities safe.

Always aware. Always Guiding. Never Restricting or judging.

Job Purpose:

As a Recovery Associate, you’ll serve as a subject matter expert within our Retention & Collections Organization responsible for retaining customers and collecting any outstanding balance. 

Duties & Responsibilities:

-Answer inbound calls and text messages assisting customers to remain in compliance 

-Contact customers via outbound calls, text messages and/or email to assist with retention and collection efforts

-Follow up on all promise to pays, payment plans and settlements in a timely manner

-Plan, organize and prioritize daily work to meet deadlines 

-Adhere to department guidelines and goals to ensure KPIs are met 

-Special Projects and all other duties as directed by management

Job Requirements:

-Fluency in English with excellent verbal and written communication skills

-2+ years experience in a Customer Service, Collections or Sales role strongly preferred

-Associate Degree or equivalent work experience

-Strong problem solving and analytical skills with the ability to identify the problem, analyze possible solutions and decide on the best course of action

-Strong listening skills to understand the needs of the customers and find a way to achieve account resolution

-Ability to multitask effectively in a fast-paced, call center environment

-Highly motivated to meet department goals

-Ability to maintain confidentiality and handle sensitive information with discretion

Why you should apply to be a Recovery Associate at Mindr:

• Pay Rate: $18.00/hr base + performance bonus eligible
• Uncapped earning incentive
• Permanent work from home position
• All computer equipment provided
• Full Time
• Voted Top Workplace & Top Workplace for Working Parents 2024!
• A comprehensive and highly competitive benefits package
  • Dental Insurance
  • Health Insurance
  • Vision Insurance
  • 401K
  • Paid Holidays
  • Paid Time Off
  • And more!

Equal Opportunity Employer