Two Chicks With A Side Hustle

Job Details

Description

  • Productivity: Must be able to assign/page between 180 – 200 cases per 8 hour shift
  • Display the ability to navigate the GPS tracking system in conjunction with our operating system.
  • Assign Technologists to the proper general area and facilities as noted on the schedule.
  • Page appropriate Technologist for “STAT”, ASAP and PRIORITY homes efficiently.                       
  • Communicate and report problems to the Internal Operations Center supervisor and respective Area Manager.
  • Assist Technologist with a variety of daily needs (directions, case type and client info etc.).
  • Answer phones in a timely manner.
  • When required, will assist the customer service representative with the overflow of client calls.
  • Assign STAT cases within a reasonable time frame (1 – 15 minutes).
  • Assign regular calls within a reasonable time frame (1 – 30 minutes)
  • A thorough understanding of the assigned dispatch area while being able to perform the dispatch function in other areas when required.

Primary customers of this position and type of contact:

  • External: Area Managers. Field Sales Personnel
  • Internal: Technologists, customer service representatives

Qualifications Required:

  • Ability to work independently and with a team.
  • High Speed Internet is required for this position.
  • Strong customer service skills.
  • Solid communication skills (verbal, written, and listening).
  • Solid problem solving and decision making ability.
  • Good organizational and analytical skills
  • Ability to execute and prioritize multiple tasks.
  • Professional demeanor and appearance.
  • Must be flexible and adaptable to change.
  • Ability to build relationships (respect, trust, consensus)
  • Knowledge of customer service strategies.
  • Ability to work independently in a high volume environment.
  • Basic computer knowledge and Medical Terminology a plus but not required.
  • A minimum of a High school Diploma or equivalent required

Qualifications

Behaviors

Preferred

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter

: Inspired to perform without outside help

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