About Checkr
Checkr’s mission is to build a fairer future by designing technology to create opportunities for all. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $5B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.
A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized as one of BuiltIn’s 2023 Best Places to Work in the US and is a Y Combinator 2023 Breakthrough Company and Top Company by Valuation.
The Quality Assurance Associate plays a central role at Checkr. You will join our growing Operations team which ensures the accuracy and efficiency of the background screening process. This operations position requires a candidate with strong communication and interpersonal skills, the ability to remain calm in stressful situations, acute attention to detail, and a willingness to dive deep into research. You will become part of a hard working, scrappy team creating a new standard of quality in the background screening industry.
Responsibilities:
- Process high volume (and often repetitive) workflows to ensure quality and maximum possible accuracy of background reports
- Research and explore record quality issues stemming from system flags to ensure report compliance. This may involve investigating records previously disputed or proactively reviewing records for accuracy and compliance using open source information or contacting court clerks and law enforcement agencies
- Collaborate with stakeholders to identify, investigate and verify complex records and potential risk issues to fix problems at the root cause
- Work with our Product and Compliance teams to analyze and drive ad hoc projects and initiatives to completion
- Foster an environment of experimentation, analytical thinking and precision and diagnose and identify areas for further quality analysis through individual and team OKRs
- Communicate cross-functionally to ensure timely resolutions, quality control, and process feedback to drive key performance indicators.
What you bring:
- 1-2 years of relevant professional experience. Prior experience in risk, fraud, compliance or trust & safety is a plus
- Research-driven with excellent investigative, critical thinking and customer service skills. An understanding of judicial process and experience working with penal & vehicle codes and municipal ordinances is preferred
- Strong verbal and written communication skills. Takes ownership and pride in documenting details and actions taken
- Attention to detail and extremely well organized with proven ability to juggle multiple priorities and work well with deadlines
- Strong ability to give and receive feedback; ability to actively seek/request feedback from others
- Process and solution-oriented. Comfortable making decisions and leveraging resources to ensure confidence in doing so
- Works well under pressure, comfortable in working within time restrictions and deadlines
- Proficiency in computer applications (both offline and internet-based) is required, GSuite and Zendesk experience preferred
What you’ll get:
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend
One of Checkr’s core values is Transparency. To live by that value, we’ve made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion.
The salary range for this role is $34,840-$68,340.