Help keep operations running smoothly by managing credentials, onboarding, and reporting. As a Provisioning Specialist at BroadPath, you’ll work across teams to ensure accuracy, compliance, and efficiency in supporting new hires and offboarding processes.
About BroadPath
BroadPath delivers scalable healthcare business solutions nationwide with a focus on compliance, innovation, and remote-first operations. We partner with healthcare organizations to streamline processes and build teams that thrive in fast-paced environments, all while fostering diversity and inclusion.
Schedule
- Remote, full-time position (U.S. only)
- Compensation is competitive, based on experience and market data
- Long-term opportunity with steady responsibilities
What You’ll Do
- Submit, track, and escalate issues related to agent client credentials
- Manage new hire ID provisioning and offboarding processes
- Maintain accurate rosters and attrition tracking within Salesforce and QuickBase
- Deliver daily, weekly, and monthly reporting for leadership
- Ensure compliance with PHI cleanup requirements
- Collaborate with IT, Operations, Training, Project Management, and Recruiting
- Provide exceptional customer service and resolve issues with urgency
- Identify root causes of provisioning problems and recommend solutions
What You Need
- Intermediate to advanced Microsoft Office Suite skills (strong emphasis on Excel)
- Familiarity with user settings, preferences, and common productivity tools
- Excellent written and verbal communication skills
- Strong organizational ability and attention to detail
- Ability to manage competing priorities in a fast-paced environment
Preferred
- Experience with Salesforce, QuickBase, or similar platforms
- Background in contact center operations or BPO environment
- Project management experience a strong plus
Benefits
- Competitive pay aligned with market benchmarks
- Fully remote role with cross-team collaboration
- Professional growth opportunities in healthcare operations
- Inclusive workplace culture that values diversity and innovation
Join BroadPath and play a critical role in ensuring operational readiness across teams.
Your organizational skills keep everything moving.
Happy Hunting,
~Two Chicks…