Provider Support Specialist

Please note this is a remote opportunity but you “MUST” live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA 

The schedule for this position is 9:30am – 8pm EST

Working 4/10s Mon, Tues, Thurs and Friday with Wednesday’s off

Responsibilities:

* Take inbound calls in a fast-paced call center.

* Provide a professional and helpful attitude to all callers and quickly develop rapport with customers over the phone.

* Contact providers via outbound phone calls, faxes, and emails, as needed.

* Demonstrate strong telephone communication and etiquette skills.

* Use professionalism/courtesy when representing Verisys in all external communications to healthcare provider offices (phone, fax, email).

* Evaluate information and answer provider questions related to credentialing.

* Maintain composure during moments of stress and always maintain a helpful disposition.

* All associates must meet established performance metrics including quality, schedule compliance, production standards, and attendance.

* Other duties as assigned

What we’re looking for:

* Proficiency with using computers (keyboard, mouse, headset, multiple monitors).

* Proficiency working with G-Suite/Google Workspace.

* Experience with credentialing or healthcare operations, and/or knowledge of HIPAA, NCQA, or URAC is a plus.

* Must be detail-oriented and have critical thinking skills.

* Must have excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.

* Must have excellent verbal and written communication skills with ability to convey information in a clear, focused, and concise manner while following proper grammar rules.

* Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced environment.

* Demonstrate strong influencing and closing skills.

Other requirements:

* Can pass a drug test and criminal background check

* Must have high-speed internet.

* Must have a quiet, dedicated workspace free from distractions.

Education: High school diploma or equivalent

Awesome Benefits:

* Starting Pay is $17.00 per hour

* Medical, dental, vision plans 

* Generous Paid Time Off

* 11 Company Paid Holidays per year

* Short-Term and Long-term Disability & company paid Life Insurance

* 401(k) Plan with generous Company Match (100% vesting from day 1)

* Tuition Reimbursement Program

Company Overview:

Verisys transforms provider data, workforce data, and relationship management. More than 400 healthcare, life science, and background screening organizations depend on us to credential providers, improve data quality, publish compliant provider directories, and conduct employment verifications. Our comprehensive solutions deliver accurate and secure information. As a result, we’re the largest outsourced credentials verification organization in the United States. Since we’ve partnered with the most complex institutions in healthcare for decades, we can help organizations of any size discover their true potential.

At Verisys, you can have a rewarding career on every level. In addition to challenging and meaningful work, you will have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities, and your benefits. And our culture of innovation means your ideas on how to improve our business and our clients will be heard.