Provider Services Professional
USA 21-22 per hour Hourly Full Time
Imagine360 is currently seeking a Provider Services Professional to join the team! In this role, you will be responsible for serving as a primary representative on the Provider Services call queue.
*Training for this class will run 8:00am-4:30pm Central Time M-F for 4-6 weeks, beginning 7/8/24. Attendance during all of training is required.
Position Location: 100% Remote
Responsibilities include but are not limited to:
Handle phone calls from facility and professional providers regarding plan documents, benefits and claims.
Thoroughly understand and demonstrate a command of products and services in order to be able to accurately respond to detailed questions
Perform triaging of emails and voicemails
Enter data into the system
Professionally communicate through various channels
Clearly communicate and coordinate with colleagues and other departments as necessary
Required Experience / Education:
High School Diploma or GED required
1+ year experience within a customer support role; Health Insurance experience strongly preferred
Excellent written and verbal communications skills including active listening skills
Extremely detail-oriented
Proficient in Outlook and Microsoft Office applications
What can Imagine360 offer you?
Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
Parental Leave Policy
20 days PTO to start / 10 Paid Holidays
Tuition reimbursement
401k Company contribution
Professional development initiatives / continuous learning opportunities
Opportunities to participate in and support the company’s diversity and inclusion initiatives