This is basically provider account support + light account management for primary care practices using Vatica’s program. You’re the “make it smooth, make it stick” person: solve issues fast, keep practices happy, drive participation, and document everything in Salesforce.
About Vatica Health
Vatica is a healthcare tech company focused on value-based care support for payers/providers (private equity-backed, growth mode).
Schedule
- Remote
- Limited travel (<5%)
What You’ll Do
- Deliver “one call” issue resolution for contracted practices (fast triage + follow-through)
- Receive/assess/research practice questions/complaints; coordinate across teams to land “win-win” outcomes
- Use job aids/workflows to keep response times tight and consistent
- Drive operational targets like:
- 95%+ provider e-signature completion within client lock timelines
- 99%+ provider retention YoY
- Improved provider satisfaction (NPS)
- Document all practice interactions in Salesforce
- Proactively reach out to underperforming practices to improve penetration and participation
What You Need
- 2+ years in provider account management or customer service in a health plan/healthcare setting
- Salesforce experience
- Strong customer service + problem solving
- Strong written/verbal communication + attention to detail
- Comfortable working solo in a remote environment, moving fast, and dealing with some ambiguity
- Organized, resilient, good judgment
Benefits
- Medical/Dental/Vision, life + disability
- Dependent care account
- 401(k)
- PTO + “work-life balance” positioning
- Pay range: $60,000–$65,000 (varies by experience/location)
Backbone moment: this role is metrics-heavy (e-signature rate, retention, satisfaction). If you hate being measured or you don’t like calmly working complaints, this will drain you. If you like being the fixer who keeps relationships stable and systems humming, it’s a solid lane.
Happy Hunting,
~Two Chicks…