TTEC
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.
As a Licensed Insurance Agent, on a typical Day, you’ll
- Answer incoming communications from customers, no cold calling
- Conduct research to provide answers for customers to resolve their issues
- Understand members’ life events that may offer sales cues
What You Bring to the Role
- Active Property and Casualty License
- 6 months or more of customer service experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Integrity to follow guidelines on maintaining members’ privacy
- Computer savvy
- High speed internet (>25mbps); hardwire connection to modem/router is recommended
What You Can Expect
- Knowledgeable, encouraging, supportive and present leadership
- All license fees provided by TTEC as your employer
- Continuing education paid for by TTEC
- Diverse and community-minded organization
- Career-growth and lots of learning opportunities for aspiring minds
- And yes…all the health and wellbeing, financial and income protection, and paid leave benefits you’d expect and maybe a few that would pleasantly surprise you. For full details on our benefits, visit
A Bit More About Your Role
We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You’ll report to a Team Lead. You’ll contribute to the success of the customer experience as well as the overall success of the team.