Under the direction of a manager, is responsible for performing all facets of specialty client projects per various scopes of work. | |||
PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Leadership/ Financial Accountability/ Client Engagement/ Decision Making/ | |||
Collect information and details regarding needed utility services. Coordinate setup and/or closure of accounts with utility providers. May also coordinate meter sets, including negotiating terms and requirements. Resolve service related issues. Create sites/accounts in system and Templates. Manage and maintain multiple spreadsheets containing large datasets. Coordinate various details for special project including working to tight timelines. Analyze and review reports and spreadsheets for accuracy, completeness, and errors. Identify and resolve errors in both written and text documents. Respond to customer questions, complaints and concerns to ensure customer retention and satisfaction. May provide administrative services such as copying documents, composing email and internal memos, and creating presentations and reports. Generate reports and prepare and monitor invoices. Perform tasks including answering customer calls, responding to emails, printing and/or creating training materials, data entry, scheduling meetings and training sessions, filing documents. Support project team as needed to meet deadlines. Performs related work as required. | |||
QUALIFICATIONS AND REQUIREMENTS: Education/ Certifications/ Experience/ Competencies/ Skills/ Abilities/ Other | |||
Education/ Certifications/ Experience High School Diploma or equivalent required Associates Degree preferred in one of the following fields Minimum 2 years relevant experience with clerical and/or customer related work Requires prior experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks. Prefer experience working with Utility, Waste or Telecom providers. May consider a combination of relevant experience with educational and other skills and abilities in lieu of educational requirements Competencies/ Skills/ Abilities Must have solid computer skills, including working knowledge of Word, Excel, Outlook and Internet. Strong multi-tasking skills. 10-key by touch, preferred. Strong skills in customer service, communication, problem solving and negotiation. Must be a team player who is detail oriented, dependable and adaptable. Demonstrated ability to plan and accomplish goals within a deadline. Strong organizational skills and attention to detail. Ability to deliver a high level of customer service both internally and externally. Effective communication skills, both written and verbal Ability to remain calm during hectic periods of activity. Ability to demonstrate mathematical and analytical aptitude. Demonstrated professional oral and written communication skills. Participates and promotes process improvement to ensure we are effectively serving our clients. Basic understanding of ENGIE Impact services and offerings. Ability to problem solve and perform root cause analysis. Must be able to adapt to change easily. Strong verbal, written and interpersonal skills. Experience with Microsoft Office suite of products Other Passion to drive Engie Impact’s mission and values | |||
WORK ENVIRONMENT: | |||
Work schedules are determined by business need and manager discretion; full time employment is considered 40 hours per week Health & Safety Working Requirements Adequate working surface (can fit two monitors, a keyboard, mouse, and docking station) Adjustable ergonomic chair Proper Lighting Heating, air conditioning and ventilation to create a comfortable environment Appropriate internet and bandwidth to conduct business Incumbent may be exposed to frequent noise caused by telephones, office machines, and nearby oral communications among fellow employees As a global organization, attending meetings and events during early mornings and evenings may be required | |||
REQUIRED PHYSICAL ACTIVITIES: | |||
Extended Periods of Sitting: Ability to remain seated for long periods, with regular breaks as needed. Visual Acuity: Ability to view computer screens and read documents for extended periods. Frequent Use of Hands: Ability to use hands for typing, handling documents, and operating office equipment. Communication: Ability to effectively communicate, both verbally and in writing, through various mediums including phone, email, and video conferencing. Mobility: Ability to move within an office environment to access files, office machinery, and attend meetings. Reaching and Handling: Ability to reach, handle, and manipulate objects and equipment within an office or remote workspace. Occasional Lifting: Ability to lift and move items, such as files or office supplies, typically up to 10 pounds. Flexibility: Ability to perform tasks that may require bending, twisting, or standing briefly to access materials or equipment. Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. |
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