Be the first point of contact helping customers solve product issues, from installation to warranty support.
About RealTruck
RealTruck is a leader in the automotive accessories industry, delivering innovative products and exceptional customer service. We’re committed to creating a best-in-class experience for our customers and fostering a collaborative, supportive workplace for our team.
Schedule
- Full-time, remote (anywhere in the United States)
- Flexible schedule, including availability on weekends and holidays
What You’ll Do
- Respond to customer inquiries via phone, email, chat, and social media regarding product features, installation, warranties, and technical issues
- Provide timely, accurate assistance to ensure customer satisfaction
- Maintain up-to-date knowledge of product categories, functionality, and manufacturing processes
- Record and track customer interactions, warranty claims, and resolutions in company systems
- Collaborate with internal teams to identify product trends and resolve issues
- Achieve performance targets for quality, productivity, and customer satisfaction
What You Need
- High school diploma required; additional education a plus
- 1+ years of customer service, hospitality, or technical support experience (2–5 years preferred)
- CRM experience preferred
- Strong troubleshooting and problem-solving skills
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment and adapt to change
- Reliable attendance and dependability
Benefits
- Competitive pay
- Opportunities for skill development and product training
- Collaborative, team-oriented culture
- Work from home with standard office equipment
Support customers, solve problems, and represent products you can be proud of — all from the comfort of your home.
Happy Hunting,
~Two Chicks…