Help field service contractors run their businesses smoothly by delivering excellent software support with EverCommerce’s Service Fusion brand.
About EverCommerce
EverCommerce [Nasdaq: EVCM] is a leading service commerce platform providing vertically tailored SaaS solutions to more than 600,000 global service-based businesses. Our solutions streamline operations, increase retention, and fuel growth across Home & Field Services, Health Services, and Fitness & Wellness. Through our Service Fusion brand, we serve nearly 4,000 contractors in HVAC, plumbing, electrical, appliance repair, and more—empowering “anyone in a truck” to operate their business anywhere with enterprise-level tools at small-business prices.
Schedule
- Full-time, remote role (U.S. only)
- Flexibility to work from home or in-office near an EverCommerce location
- Occasional travel may be required to Denver, CO or other offices
What You’ll Do
- Manage and resolve customer issues via phone, email, or chat
- Take ownership of reported problems, ensuring resolution and customer confirmation
- Train clients to improve end-user software skills
- Escalate unresolved issues using standard procedures
- Stay current on all Service Fusion products and consistently meet performance metrics
- Collaborate with peers and clients on projects and improvements
What You Need
- At least 1 year of customer service or technical support (SaaS experience preferred)
- Strong troubleshooting and technical skills, with knowledge of web applications and mobile apps
- Excellent communication skills (phone, email, chat)
- Experience with office administration, spreadsheets, reporting, and data entry
- QuickBooks and Excel knowledge is a plus
- Bachelor’s degree preferred
Benefits
- Competitive salary: Target base $50,000/year (varies by location and experience)
- Flexible work options: remote, hybrid, or in-office
- Health, dental, and vision benefits available Day 1
- 401(k) with 4% match and immediate vesting
- Employee Stock Purchase Program
- Generous flexible time off (FTO) policy
- Annual wellness stipend and ongoing professional development
Bring your technical skills and customer-first mindset to a team that values growth, innovation, and collaboration.
Your opportunity to help service businesses thrive starts here.
Happy Hunting,
~Two Chicks…