Craft the help ecosystem that powers a next-gen mortgage platform. This role builds the customer Help Center from the ground up and helps users understand and adopt cutting-edge fintech software.
About Vesta
Vesta is modernizing the core infrastructure of the mortgage industry. Our platform replaces outdated, manual loan systems with a flexible, automated, cloud-based system of record. Backed by top investors like Andreessen Horowitz and Bain Capital Ventures, we’re transforming how homeowners, lenders, and financial institutions interact.
Schedule
- Full-time, remote
- Contract-to-hire (90-day evaluation)
- Comfortable working cross-functionally across Product, Engineering, and Support
Responsibilities
- Build the customer Help Center structure and content system
- Create and maintain product documentation, how-to guides, and FAQs
- Translate technical concepts into clear, user-friendly language
- Develop templates, voice standards, and documentation workflows
- Partner with Product, Engineering, Customer Success, and Marketing
- Continually improve content based on product changes and user insights
Requirements
- Experience as a technical writer or documentation specialist
- Proven ability to simplify complex, technical software concepts
- Background with SaaS products and customer-facing content
- Familiarity with fintech or mortgage lending terminology (preferred)
- Skilled in platforms such as Notion, Zendesk Guide, Intercom, or similar
- Strong organization, information architecture, and editorial discipline
- Self-directed, detail-focused, and process-minded
Compensation & Benefits
- Contract rate: $50–$70/hour (experience-based)
- Path to full-time hire after 90 days
- Remote-first culture with hubs in NYC and San Francisco
- Flexible time off and wellness support
- Competitive medical, dental, and vision benefits if converted to FTE
- 16 weeks fully paid parental leave for FTEs
- 401(k), monthly food stipend, and annual offsites
Happy Hunting,
~Two Chicks…