Employer: Kelly
PRIMARY OBJECTIVES
- Follows standard procedural guidelines for performing tasks.
- Responsible for performing: logging checks, processing checks, processing documents, working CLEAR queues, and placing out bound calls to insurance carriers as well as receiving inbound calls from insurance carriers.
- Provides assistance and back up as needed to meet client requirements and SLAs.
- Handles other duties/projects based on business needs.
MAJOR AREAS OF ACCOUNTABILITY
- Works under immediate supervision. Initially tasks are basic and routine, more experienced associates will perform tasks that are moderate in complexity and often non-routine.
- Initially works in a multiple client /functional environment
- Researches items received via faxes, reports, tasks, correspondence, and refund/return checks.
- Makes appropriate telephone calls to resolve issue. Follows clients standard policies and procedures.
- At the direction of management such assignments may be made with short notice and last for an indefinite period of time.
- Works efficiently in client and company proprietary applications.
- Demonstrates solid technical knowledge and quality performance.
- Meets behavioral expectations: attendance, teamwork, and organizational contributions.
Requirements:
- Mortgage experience not req but highly preferred
- Computer skills
- Phone skills – calling insurance companies, etc. not afraid to use phone
- Good phone voice
- Excel skills
- MS Office skills
Remote position – open to all markets