Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has an exciting opportunity for a Pre-Services Coordinator to support all of our satellite locations. This opportunity is remote with expectation to be in office as necessary.
****If you have completed the survey before, even for another position, please do not take it again.
Responsibilities
Answers incoming calls and asks appropriate questions to assess patients needs. Schedules new patient appointments with appropriate provider. Provides patients with appointment details such as time, location, directions, and instructions to patients. Maintains and updates physician schedules ensuring that patients are scheduled properly. Obtains patient demographic, insurance and other pre-visit required information. Enters patient information into computer systems. Verifies patient’s insurance eligibility and benefit coverage/co-pays with payer; verifies pre-authorizations are completed prior to patient visit. May mail or email patient appropriate medical forms for completion prior to first visit. Proactively follows-up with patients on missing or outdated insurance information as well as copies of medical records and test results from other providers. Other duties as requested or assigned.
Qualifications
High School diploma or equivalent required. Associates degree in Finance, Business or four years revenue cycle experience preferred. Minimum three (3) years medical receptionist experience with insurance forms and scheduling software strongly preferred. Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required. Must be able to adjust to multiple demands and shifting priorities Must be willing to travel to all sites as needed
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to be present at the employee site during regularly scheduled business hours and regularly required to sit or stand and talk or hear. The position requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. The position requires standing and walking for extensive periods of time. The employee occasionally lifts and carries items weighing up to 40 lbs. The position requires corrected vision and hearing to normal range.
WORK ENVIRONMENT: The work environment may include exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations and other conditions common to an oncology/hematology clinic environment. Work will involve in-person interaction with co-workers and management and/or clients. Work may require minimal travel by automobile to office sites.
