Pre-move Coordinator (HHG Military Move) - Two Chicks With A Side Hustle

Title:Pre-move Coordinator (HHG Military Move)

HomeSafe Alliance is the single global household goods movement manager of over 300,000 Military Household Goods moves per year for USTRANSCOM and the U.S. Armed Forces, Department of Defense civilians, U.S. Coast Guard, and their families.

When you become part of our team at HomeSafe Alliance, your opportunities are endless. Through internal collaboration, and with our partners and customers, we’re defining tomorrow’s challenges, then providing the innovative solutions to overcome those challenges, always maintaining our commitment to Zero Harm and Sustainability Platform.

Working at HomeSafe Alliance means being rewarded for your contributions. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients. We attract the best minds in the world because our expertise thrives on creativity, resourcefulness and collaboration. That is how we supply our clients with cutting-edge solutions.

As the needs of the world change, we’re ready to respond and guide the way forward with strategic, sustainable, and technological advancements grounded in more than a century of practical application and execution.

The HomeSafe team is dedicated to providing fast, easy, and efficient relocation experiences. More than 300,000 military and government households are relocated every year. Coordinating these transfers is a massive undertaking—and we’re proud to say that HomeSafe is positioned to improve the customers’ moving experience. As the GHC prime contractor and household goods moving service integrator, we provide earlier visibility into upcoming moves and greater network throughput capacity—ensuring household goods shipments are picked up and delivered on time. With cutting-edge technology and proven logistics expertise, we’re transforming the moving process by continuously evaluating, refining, and improving our tools and techniques. We’re dedicated to making sure that every move is better than the last.

About the Role

HomeSafe Alliance is seeking Pre-move Coordinator to support the Operations team by providing immediate support to answer inquiries, troubleshoot application access, and network with internal and external move partners to resolve concerns. The goal is to be readily available and responsive to meet partner needs with exceptional quality and service.

Responsibilities:

As a Pre-move Coordinator, you will be responsible for all shipment activities in your workload from assignment through delivery.

Review and amend premove surveys for overall accuracy
Process pertinent information for special services to ensure each shipment is properly serviced

Working with individual military bases in order to obtain approval for services needed
Timely respond to service provider and government facility inquiries
Complete outbound communications to customers and business partners.

Readily resolve all customer, agent or military base inquiries and concerns.
Identify and resolve issues utilizing critical thinking skills and sound judgment.
Utilize strong time management, organization skills and prioritization in a fast-paced environment.

Utilize various systems and tools to initiate and assist in responding to all incoming requests.
Ensure a complete and accurate record of all contacts, both internally and externally, is maintained in the relevant systems.
Continually maintain a working knowledge of all services and requirements for processing customer orders.

May perform other related duties and responsibilities as assigned and/or required
Attend and participate in all team meetings.
Perform other duties as assigned

Qualification and Skill Requirement:

High school diploma, GED, or equivalent required.
1+ year operations experience, with military relocation of household goods preferred.

Must be a U.S. citizen due to contractual requirements.
Ability to learn modern technologies quickly and adapt to change.
Manage multiple priorities, with the ability to work in a fast-paced environment.

Ability to manage difficult customers and situations and be able to solve problems.
Excellent written & verbal communication skills, patience, and empathy.
Proficient with basic computer skills.

Additional Preferred Qualifications

Prior HHG military move management experience highly preferred.

Note: This position is fully remote / work from home. HomeSafe will supply appropriate equipment, employee provided high speed internet is required.

Inclusion and Diversity at HomeSafe Alliance:

At HomeSafe, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team’s philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.

Benefits:

Medical, Dental and Vision Insurance.
Paid time off (PTO) Three weeks of PTO for newly hired employees
401(k)

Health and Wellness Programs
Disability, Life and AD&D insurance
Employee Support program

Family Support: Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program
Travel Accident & Medical

TRICARE Supplement Plan
Voluntary Benefit Plans
And more!

HomeSafe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

APPLY HERE!