Employer: 3M
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.
The Impact You’ll Make in this Role
As an Unbilled Document Specialist , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
- Analyze and prioritize work
- Understand and Interpret third party payer benefits and eligibility (online or telephonically).
- Conduct in depth review of clinical documentation (medical records, prescriptions, operative reports, history and physicals) based on billing criteria.
- Communicate internally and externally to obtain missing documentation required for placement and/or billing. Could include home health agencies, patients, hospital/facilities, physicians.
- Follow and enforce all Company policies and procedures.
- Develop and manage customer relationships creating loyalty with Clinical Providers
- Meet weekly/monthly/quarterly production expectations based on department priorities
- Requires repetitive keyboarding over 95% of the time and phone usage 60% of the time
- Highly disciplined, self-motivated work ethic to work in a hybrid remote work environment
Your Skills and Expertise
To set you up for success in this role from day one, 3M is looking for candidates who must (at a minimum) have the following qualifications:
- High School Diploma/GED or higher (completed and verified prior to start)
- Two (2) years of clinical healthcare experience
- Call Center experience
Additional qualifications that could help you succeed even further in this role include
- Some college course work complete
- Experience with DelAir and HERO applications
- Experience with customer service and document collection
- Experience with Microsoft Office applications including Word, Excel and email.
- Demonstrated ability to deal with all employees and external business contacts while conveying a positive, service-oriented attitude.
- Demonstrated problem-solving skills.
- Demonstrated ability to work in a team environment, as well as, independently.
- Ability to multi-task and adapt in a fast paced and changing environment
- Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.
- Ability to communicate effectively both verbally and in writing.
Relocation Assistance: Is not authorized
Location: Remote USA
Travel: no travel required
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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