Signify Health
The Population Health Specialist helps clients improve health care quality and achieve ACO Shared Savings. The Population Health Specialist achieves these aims by carefully tracking performance metrics, serving as a project manager, and training clients to effectively implement Signify Health Foundational Programs such as team-based care, annual wellness visits and hierarchical category coding. The Population Health Specialist receives on-the-job training and is assigned a mentor so that they can facilitate monthly calls with primary care practices, build strong client relationships and identify opportunities where additional subject matter expertise should be deployed.
Diversity and Inclusion are core values at Signify Health, and fostering a workplace culture reflective of that is critical to our continued success as an organization.
Essential Duties and Responsibilities: To perform this job successfully, the Population Health Specialist must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Tightly manage key performance indicators for assigned primary care practices.
- Deliver and coach clients on Foundational Programs including patient messaging, same day visit processing, standing orders, pre visit planning, team-based documentation, coding and documentation fundamentals, quality outreach campaigns, annual wellness visit workflows and use of face sheets.
- Exhibit a commitment to professional development, to the ACO training program, and to their responsibility as a mentee.
- Host and conduct monthly Roadmap calls with clients to support the implementation of population health priorities as determined in Strategy and Performance meetings.
- Provide project management and oversight to guide client’s ACO work.
- Serves as first escalation point for client questions and concerns.
- Effectively communicates business and technology issues as well as solutions.
- Build and maintain strong organizational relationships at Signify as well as within client organizations.
- Integrate population health software (Signify Provider Enablement Platform) into client interactions and assist clients to optimize their platform utilization to meet ACO goals.
- Gather data and track relevant performance metrics. Use this data to drive client discussions around improvement opportunities and progress towards goals and objectives. Escalate concerns to manager and regional team in a timely manner.
- Document client progress and barriers and connect clients with SMEs as needed
- Access and promote resources provided by subject matter experts on quality reporting, promoting interoperability, ACO compliance, value-based payment policy and other related programs.
- Attend weekly regional huddles as well as client facing events like Quality Improvement Workshops and Symposium
- Identify and promote Signify training content related to a specific clients’ needs.
- Holds client accountable to goals set in Strategy and Performance meetings related to health care quality and ACO shared savings.
- Stay current on evolving ACO program requirements from CMS as well as Signify Health.
Competencies:To perform the job successfully, an individual should demonstrate the following.
- Demonstrates a commitment to Signify Health Core Values.
- Demonstrates ability to cultivate rapport with clients.
- Demonstrates ability to work closely with a team to support client needs.
- Demonstrates self-motivation and initiative in learning new programs, policies and skills.
- Demonstrates critical thinking skills necessary to develop a comprehensive practice improvement plan.
- Demonstrates ability to work in a high-case load, fast-paced environment with rapidly changing priorities, flexibility, and a positive attitude.
- Demonstrates strong oral and written communication skills.
- Demonstrates ability to cultivate strong professional client-service rapport.
- Demonstrates detail-oriented approach to work; focuses on operational progress, program effectiveness and results.
- Demonstrates passion for health care quality improvement and change management.
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- Bachelor’s degree from an accredited university or college is required.
- Prefer work experience, internship, or fellowship in provider clinic, health system, account management, client services or consulting
- Previous experience in project management a plus.
- Previous experience working with Accountable Care Organizations a plus.
About Us:
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com.
We are committed to equal employment opportunities for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.