Support Workforce Benefits policy administration and new business processing, with a focus on more complex transactions, contract setup, and in-force changes. You’ll also help train teammates and support testing projects.
About Symetra
Symetra is a national financial services company focused on helping people achieve financial goals through value, transparency, and sustainability, with a strong emphasis on inclusion and community impact.
Schedule
- Remote-first (telecommuting options listed)
- Full-time (role notes flexible/hybrid arrangements)
- Internet requirement: 100 Mbps down / 20 Mbps up (fiber/cable/DSL; no satellite or cellular hotspot)
What You’ll Do
- Set up systems and create contracts/certificates/admin agreements for Workforce Benefits
- Process in-force policy changes: renewals, revisions, amendments, and related documents
- Review submitted documents and policy admin systems; request missing info when needed
- Manage daily work assignments to hit deadlines and SLAs
- Provide service/support to Underwriting, Product partners, Field Sales/Service, and other internal teams
- Deliver customer service to policyholders, brokers/agents, and sales teams
- Participate in projects and acceptance testing as needed
- Serve as a subject matter expert in 1+ functions and help train/develop teammates
What You Need
- Considerable job-related training/experience (role doesn’t specify years)
- Working knowledge of office procedures and specified computer applications
- Ability to use initiative and independent judgment within guidelines
- Authorization to work in the U.S. (no visa sponsorship)
Benefits
- 401(k) with immediate vesting + company match up to 6%
- Paid time off: vacation, sick, flex days, and 10 paid holidays
- Community giving with company matching
- Medical/dental/vision and well-being programs
- Annual bonus eligibility (per posting)
Pay
- $22.38–$37.32/hour + eligibility for annual bonus program
Happy Hunting,
~Two Chicks…