Pharmacy Customer Service Representative

Responsibilities
Day to Day Stuff

Explain plans, procedures, protocols, benefits, services, and any other necessary information to the members
Assist member with adding or updating account details to ensure accuracy
Review and resolve any complaints regarding mail orders, billing, refunds, PCP, and prescriptions
Empathetic, and able to quickly identify and prioritize callers needs
Must Adhere to all call center metrics such as schedule adherence, after call, csat, and handle time

Money & Perks!

Average salary after Training is $15-$21 hourly, based on prior experience
Exclusive HiveLife entertainment events, and invitation to join our Diversity, Equity, + Action Committee
Access to BroadPath’s Limited Medical Plan starting first of the month after 60 days of employment. After one year of full-time employment, you will receive access to our Major Medical Plan, 401K, Career Advancement Opportunities, and our one of a kind Bhive kit
Uncapped Employee Referral Program & Weekly Pay Days!

Basic Qualifications
As our ideal candidate, you are organized, driven to tackle the challenge of building and maintaining trusting relationships. And like us, you’re gritty, embrace coaching, innovative, and are culture focused.

Position Disclaimer: Must reside in AL, AZ, AR, CA, CO, CT, FL, GA, IL, IN, KY, LA, MI, MN, MO, MS, NC, NJ, NM, NV, NY, OH, OK, PA, SC, TN, KY, TX, UT, VA, WA, WI, WV
Call Center Experience
Healthcare/Exposure to healthcare environments
Computer literate (Microsoft Windows, keyboarding skills, strong systems aptitude)
Data Entry Experience
Responsible for providing your own 19″ monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
Reliable hardwired internet is a must with at least 15mbps download|5mbps upload speeds