Job Description
We are seeking Personal Vacation Planners (PVP) Virtual, to join our Contact Center at Carnival Cruise Line on Monday, October 02, 2023.
The role of a PVP will be to sell cruises and related products by making outbound telephone calls to potential customers. Build rapport with customers to identify travel needs and to increase business leads. Manage CRM (Customer Relationship Management) system, create follow-up appointments and convert leads into cruise reservations. Customer centric with a focus on relationship building to foster repeat business and referral generation. Work independently in achieving monthly sales and productivity targets.
ESSENTIAL FUNCTIONS:
- Excellent attendance and punctuality is an essential function of the job.
- Promote cruise sales by initiating telephone calls, acting on leads and/or prospects. Present cruise products and make travel recommendations.
- Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
- Maintain customer contact database of new and existing accounts in order to close sales.
- Participate in mandatory trainings and meetings to stay current with knowledge of products in order to present cruise product features, benefits and pricing.
- Perform other job-related functions as assigned.
- Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:
- High School Diploma or GED
- Inside / outside field 1 year sales experience with proven sales success.
- Experience developing new business and new accounts with a customer service background.
- Proficient in Microsoft Office Suite.
- Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers via telephone.
- Superior prospecting, presentation and closing skills.
- Comfort working in an environment requiring achievement of monthly sales targets and goals.
- Effective time management, organization and multi-tasking skills.
- Ability to maintain strong working knowledge of cruise products.
- Good problem-solving skills.
- Ability to work independently and maintain individual lead database.
- Excellent interpersonal skills.
OTHER:
- Shifts:
- This is a “virtual” position.
- The training class runs for four (4) consecutive weeks:
- Monday through Friday 09:00 AM – 06:00 PM (EST)
- Once you’ve graduated from the training, your schedule will be:
- Monday through Thursday, 10:00 AM – 07:00 PM (EST), and Fridays 09:00 AM – 06:00 PM (EST).
- Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month.
- Salary:
- The starting hourly pay rate for this role is $15/hour for the first 5 pay periods. For pay periods 6 through 10, the rate is $11/hour plus participation in the sales incentive program. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 – $70,000 with high performers earning $100,000+.
- Deadline to Submit, etc.:
- FOR ALL APPLICANTS: Please upload your updated resume (PDF Version) with the information below, without you uploading a resume and completing the application you will not be able to be considered.
- Resume should include; Computer skills, Education, Sales exp. Months/Years to Work Experience.
- In profile, enter your residence (mailing address) information.
- Once you submit your completed application, you will be prompt to complete a HireVue video in order to move to the next step in the interviewing process.
- FOR “INTERNAL” CANDIDATES ONLY: Follow the instructions mentioned above as well as there cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.
- FOR ALL APPLICANTS: Please upload your updated resume (PDF Version) with the information below, without you uploading a resume and completing the application you will not be able to be considered.
ETHICS & COMPLIANCE:
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.