Job Description
We are seeking Personal Holiday Planner Agent (Remote).
Essential Functions:
- Promote and sell Carnival Cruise Line cruises for Australia, by initiating contact with guests and acting on leads and/or prospects by phone both inbound and outbound calls. Required to meet or exceed assigned sales goals.
- Present cruise products and make travel recommendations.
- Establish and maintain customer relationships by delivering excellent customer service such as making changes, upgrades and additions to current bookings.
- Continue the relationship building of past and current guests. Actively solicit new business.
- Maintain customer database of new and existing accounts to close sales.
- Attend and participate in mandatory training and meetings as required with their coach and management team on a regular and Ad-hoc basis.
Qualifications, Knowledge, Skills & Abilities:
- Previous sales experience preferred.
- Cruise line or travel industry experience a plus.
- Proficient in Microsoft Suite including Teams and Outlook. Ability to learn and adapt to new technology.
- Excellent attendance and punctuality.
- Must have the ability to perform the essential functions of the job with or without reasonable accommodation.
- Ability to quickly learn and adapt to other country business practices for calling and adhering to customer telemarketing standards, (i.e. Australia).
- Excellent communications skills both written and verbal.
- Ability to be persuasive, build rapport quickly and easily.
- Ability to overcome objections.
Other:
- Shift
- (EST) 07:00 PM – 04:00 PM Sunday to Thursday or (AU GMT+10) 09:00 AM to 06:00 PM Monday to Friday
- Salary
- To be discussed during the interview
- Deadline to Submit:
- Apply Here
Ethics & Compliance:
- In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.