Bring your payroll expertise to OSV and help transform how organizations manage HR, payroll, and finance.
About OneSource Virtual
OneSource Virtual (OSV) is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday. Since 2008, we’ve helped more than 1,000 customers take their teams from transactional to transformational with services that deliver choice, commitment, and uncompromising support. Headquartered in Dallas, Texas, OSV has additional locations across North America and Europe.
Role Summary
The Payroll Specialist II provides end-to-end payroll processing support for OSV’s Managed Payroll customers. You’ll manage multiple customers with varying deadlines, troubleshoot payroll issues, configure Workday pay components, and ensure compliance with payroll processes and year-end reporting. This role is 100% remote (U.S. based) and part of a collaborative customer team environment.
Responsibilities
- Act as named Payroll Specialist for Managed Payroll and Administrative customers.
- Respond to cases daily, meeting SLAs and ensuring high customer satisfaction.
- Handle escalations, perform root cause analysis, and implement solutions.
- Lead weekly, monthly, and quarterly client calls; support new client transitions.
- Configure Workday pay components, deductions, run categories, and support year-end processes.
- Troubleshoot quarter/year-end audit reports and recommend corrective actions.
- Maintain payroll support documentation and ensure process accuracy.
- Collaborate with peers and customer teams to resolve requests efficiently.
- Meet quality, production, and performance scorecards.
Qualifications
Required
- Associate’s degree
- 3+ years of end-to-end payroll processing experience (including research, troubleshooting, and compliance)
- 3+ years of customer service experience at a professional level
- Strong understanding of payroll taxes, compliance, and multi-jurisdiction payroll
- Year-end and W-2 support experience
- Advanced skills in Microsoft Excel and Word
- Excellent written and verbal communication
Preferred
- Experience in payroll outsourcing or tax services
- Knowledge of Workday and Salesforce
- Background in an outsourcing or BPaaS environment
Competencies
- Strong problem-solving, critical thinking, and consultative skills
- Exceptional customer service orientation
- Ability to multi-task and manage competing deadlines
- Strong organizational, analytical, and mathematical skills
- Independent, proactive, and detail-oriented
Why Join OSV?
- Remote-first role within a collaborative, values-driven culture
- Opportunities for growth, innovation, and professional development
- Be part of a company trusted by 1,100+ Workday customers with 95% retention
You are encouraged to share ideas, innovate, and grow with OSV. We reward fresh perspectives, creative collaboration, and hard work with upward mobility and career development opportunities.
Happy Hunting,
~Two Chicks…