Swing Education
ABOUT SWING:
On average, U.S. students are with substitute teachers for 5% of the typical school year. That means our students have substitute teachers for more than six months of their K-12 school career. The problem? We’re suffering from a national shortage of substitute teachers.
Swing Education is focused on tackling the substitute teacher shortage. Our online platform makes it easy for great schools and quality subs to find each other. We help schools access more subs and offload tedious work associated with managing a pool of substitute teachers (recruiting, screening, payroll, etc.). Our network provides subs with a wider range of work opportunities to gain experience and build their professional network.
After more than 6 years in operation we are working with over 4000 schools in 7 states and have filled over 300k teacher absence days. We’re a post-series B company with about 50 employees currently and our lead investors include GV (aka Google Ventures), Owl Ventures, and Social Capital. We also have a strong commitment to diversity and our employees are 60% people of color (30% underrepresented minorities) and over 50% female. Our board of directors is also 75% female and 75% people of color.
We’re a diverse and inclusive team. We find it easy to get up in the morning and work for teachers, schools, and students.
POSITION SUMMARY:
Provides support to the payroll process and performs payroll processing functions while providing excellent service and support to our employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Perform weekly payroll processing for all W2 employees in a timely manner.
- Daily engagement with payroll preparation, including troubleshooting urgent payroll needs.
- Audit timekeeping records for compliance with established standards.
- Maintain all timekeeping and payroll processing records.
- Provide upward feedback of audit findings, identifying trends, and making recommendations.
- Assist with the development and implementation of payroll practices, policies, and procedures.
- Respond to routine inquiries concerning (but not limited to) payroll portal (ADP Workforce Now), pay rates, payroll deductions, wage garnishments, and child support payments.
- Review all incoming payroll tickets in Zendesk, respond timely, with compassion, looping in internal stakeholders as needed to provide resolution.
- Assist with related special projects as required.
- Perform other related duties as assigned by management.
- Support Swing Education’s effort to comply with confidentiality and security requirements.
- Establish and maintain effective working relations with other departments.
- Follow Standards for Service Excellence for Swing Education.
- Attend and actively participate in staff meetings.
REQUIREMENTS AND QUALIFICATIONS:
- Bachelor’s degree (B.A.) or equivalent, minimum two years payroll processing experience.
- CPP or FPC designation preferred. Must have plans to obtain.
- Customer service experience required.
- Must be eagerly tech savvy, including proficient on Google, Slack, MS Office; Zendesk, ADP Workforce Now experience a plus.
- Must have CA payroll/ employment law knowledge.
- Demonstrated ability to calculate figures and amounts such as taxes, overtime, deductions and percentages.
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Strong organizational, problem-solving, and analytical skills.
- Must have flexible working hours/days to accommodate payroll schedule.
- Ability to manage priorities and workflow with acute attention to detail and sound judgment.
- Ability to understand and follow written and verbal instructions.
- Ability to deal effectively and compassionately with a diversity of individuals at all organizational levels.
- Working knowledge of data collection, data analysis, evaluation, and scientific method.
COMPETENCIES:
- Analytical–Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
- Cost Consciousness–Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
- Problem Solving–Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Customer/Employee Service–Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Organizational Support–Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization’s goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
COMPENSATION:
Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:
- Medical/dental/vision benefits
- Generous PTO
- Paid holidays
- Parental leave
- Stock options
- Professional development reimbursement program
- Mission-driven work
- Fun, collaborative, balanced culture