We’re revolutionizing the fitness & wellness industry, and we’re looking for talented people to help us do it. Mindbody + ClassPass bring together the best of both sides of the market: Mindbody is the industry’s most trusted all-in-one technology platform; ClassPass is one of the most popular apps for fitness & self-care enthusiasts. Together we’re partnering with more than 70,000 fitness studios, gyms, salons, and spas around the world. We’re not just another tech company—we’re far and away the leader of our industry. So join the team, work with mission-led people, and enjoy amazing benefits. Let’s see what we can accomplish together!
About the right team member
As a Payments Risk Analyst, your responsibilities include using risk tools for monitoring and verification, analyzing reports for credit risk and fraud, ensuring compliance, and providing chargeback investigations and support. You will collaborate with various departments and address risk-related inquiries, internally and externally.
About the role
- Complete the review and assessment of each application within agreed SLA’s
- Utilize risk tools to monitor and investigate merchant processing activities, respond to customer inquiries, and verify transactions
- Review / analyze daily, weekly, monthly reporting for increased credit risk, transactional variations, dispute activity, and fraud patterns. Provide recommendations on rectifying these accounts.
- Monitor merchant activities for compliance with applicable laws, rules, regulations, and policies
- Review / analyze financial, credit and publicly available information to support actions and decisions
- Provide daily chargeback investigations, communications, and support
- Work closely with other departments and relationship managers to communicate identified risk concerns on accounts and facilitate resolutions
- Answer internal and external inquiries specific to risk, fraud and chargebacks
- Manage personal schedule by independently scheduling meetings, projects and providing technical assistance when appropriate.
- All other duties as assigned.
Skills & experience
- Minimum of 2 years of related customer service experience
- 2+ years of Payments Risk experience is required
- Understanding of Card Brand rules and regulations
- Chargeback support knowledge and experience
- Ability to analyze information, identify and articulate problems and trends in a fast-paced environment
- Proficiency of Microsoft Office products
- Strong verbal and written communication skills
- Demonstrated persistence to see projects through completion and the ability to work independently and in a team environment
- Able to adapt writing to match Mindbody’s tone of voice and style
- Continually looking to improve knowledge of the product and service
- Experience in SQL a plus
Pay transparency
It is Mindbody’s intent to pay all Team Members competitive wages and salaries that are motivational, fair and equitable. The goal of Mindbody’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees, and encourage Team Members to stay with our organization.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location.
The base salary range for this position in the United States is $31.25/hour to $33.65/hour. The total compensation package for this position may also include performance bonus, stock, benefits and/or other applicable incentive compensation plans.