Play a vital role in Prompt’s revenue cycle operations by ensuring accurate posting, reconciliation, and follow-up on insurance and patient payments.
About Prompt
Prompt is revolutionizing healthcare with highly automated, modern software for rehab therapy practices. As the fastest-growing company in the therapy EMR space, we’re setting a new standard in healthcare technology—helping providers treat more patients, improve care outcomes, and reduce environmental waste. Our team of proven, passionate professionals is driven by a shared mission: transform healthcare with smart, efficient solutions.
Schedule
- Full-time, remote (U.S.-based)
- Flexible workload, with emphasis on smart work over long hours
Responsibilities
- Review and accurately post insurance and patient payments in alignment with company policy and regulatory standards
- Resolve auto-posted ERA errors daily to prevent reconciliation issues
- Import and upload payment files from clearinghouses and payer websites; process all batches on time
- Manually post payments received via lockbox, facility deposits, or RTA checks
- Perform adjustments, billing corrections, auditing, and ledger analysis to maintain accuracy
- Support month-end reconciliation and closing processes, ensuring all items are finalized
- Facilitate batch processing and partner with billing staff to correct discrepancies
- Research and resolve payment discrepancies with Client Relations, driving adoption of electronic payments
- Provide Accounts Receivable (AR) support including:
- Research and follow up on outstanding claims
- Submit corrected or appealed claims with documentation
- Assist with billing resolution, adjustments, or write-offs
- Support claim resubmissions, appeals, and patient balance review
Requirements
- Knowledge of payment posting processes (adjustments, write-offs, refunds)
- Familiarity with medical billing, payer policies, insurance laws, and medical terminology
- Proficiency in Google Workspace, Microsoft Office, and ten-key data entry
- Strong organizational skills with ability to manage multiple tasks in a deadline-driven environment
- Excellent written and verbal communication skills
- Strong problem-solving skills and ability to interpret instructions in varied situations
- Prior medical billing/AR experience preferred
Compensation
- $22.00 – $28.00 per hour
- Potential equity compensation for outstanding performance
Benefits
- Remote/hybrid flexibility
- Flexible PTO
- Medical, dental, and vision insurance
- Company-paid disability and life insurance
- Paid family and medical leave
- 401(k) with company contribution
- FSA/DCA and commuter benefits
- Discounted pet insurance
- Company-sponsored lunches
- Fitness/gym membership credits
- Recovery suite at HQ (cold plunge, sauna, shower)
Join Prompt and help us redefine healthcare revenue cycle management while making a direct impact on patient care and provider success.
Happy Hunting,
~Two Chicks…