Coordinate merchant onboarding and underwriting processes while ensuring accuracy, compliance, and client success across One Inc’s digital payments platform.
About One Inc
One Inc provides insurers with the power of choice, control, convenience, and continuity through a seamless digital payments platform. By combining multi-channel communications with electronic premium and claims processing, One Inc creates a frictionless experience for insurers and policyholders alike. Managing billions in transactions annually, One Inc is one of the fastest-growing digital payments companies in the insurance industry.
Schedule
- Full-time, remote role within the U.S.
- Salary range: $26 – $30/hour (final offer based on skills, experience, and location)
What You’ll Do
- Build strong relationships with customers, banking partners, and vendors related to Payment Operations
- Collect underwriting documents from clients and ensure completeness for onboarding
- Coordinate with project managers to guide merchant onboarding and resolve blockers
- Monitor project progress, address issues, and provide timely updates
- Accurately perform merchant setup processes, ensuring correct configuration for each merchant
- Maintain updated and accurate documentation in merchant files daily
- Research and resolve merchant inquiries independently
- Lead resolution of merchant setup or configuration issues, proactively preventing future problems
- Develop, maintain, and update reports to assist partners and internal teams
- Support due diligence reviews, reporting, and compliance requirements
What You Need
- Bachelor’s degree in Business, Project Management, or related field (or equivalent experience)
- Strong proficiency in Microsoft Office; expert-level Excel skills highly desired
- Experience with project management frameworks
- Exceptional attention to detail, organizational, and analytical skills
- Excellent written, verbal, and client-facing communication abilities
- Proven ability to manage multiple projects and deadlines in high-volume environments
- Strong customer service focus, building trust and long-term relationships
- Familiarity with Salesforce and JIRA preferred
- Prior payments industry or merchant services experience is a plus
Desired Traits
- Growth mindset and problem-solving approach
- Ethical, detail-oriented, and resourceful
- Collaborative team player, supportive and adaptable to change
- Committed to professional and personal growth
Benefits
- $26 – $30/hour compensation
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Work/life balance policies
- Opportunities for advancement with a promote-from-within culture
Join One Inc’s Payment Operations team and play a key role in shaping the future of digital insurance payments.
Your career in fintech onboarding starts here.
Happy Hunting,
~Two Chicks…