Position Overview:
The Patient Success Specialist will be responsible for nurturing, educating, and converting a high volume of leads who require additional information before committing to our innovative skin health solutions. The Patient Success Specialist is crucial in transforming interest generated by marketing efforts into loyal, satisfied patients. This role will focus on lead nurturing and conversion, trust building, and fostering allegiance to Skin Clique.
Responsibilities:
- Personalized Communication: Establish and maintain personalized communication with leads to understand their needs, concerns, and preferences using phone calls, emails, and messaging platforms.
- Educational Guidance: Direct patient leads to educational materials to help them progress toward conversion.
- Complimentary Consultations: Offer complimentary consultations to educate leads about Skin Clique services, answer questions, and provide personalized recommendations
- Requirements
- A friendly and energetic personality with customer service focus
- Strong communication skills, both verbal and written
- Strong time management skills, and the ability to stay organized working in a busy inbox and phone line
- Knowledge of the beauty or aesthetics industry is a bonus
- Ability to think creatively and conceptually
- Strong interpersonal skills and executive presence