Be the voice of support for patients navigating their healthcare experience while ensuring accurate account resolution.
About R1
R1 is a global leader in technology-driven revenue cycle solutions that transform both patient experience and the financial performance of hospitals, health systems, and medical groups. With over 29,000 employees worldwide, R1 combines deep industry expertise with advanced analytics, AI, and automation to improve healthcare outcomes.
Schedule
- Full-time
- Remote (U.S.-based)
What You’ll Do
- Deliver an exceptional patient experience through inbound and outbound call resolution, focusing on first-call solutions
- Answer patient questions about statements, insurance, benefits, balances, and payment plans
- Manage inquiries across multiple communication channels using EMR systems such as Epic, Cerner, or Meditech
- Apply healthcare terminology knowledge (HIPAA, CPT & ICD-10 codes, HCFAs, UB04s, EOBs, referrals, etc.) to resolve issues
- Research and resolve patient concerns quickly in a fast-paced environment
- Support training and mentoring of new hires during their onboarding period
What You Need
- High school diploma or GED (preferred)
- At least 1 year of experience in a healthcare call center environment
- Strong communication skills, both written and verbal
- Ability to handle sensitive information with professionalism and confidentiality
- Comfort working with EMR and multiple digital systems
Benefits
- Pay range: $16.00 – $21.88 per hour (based on skills, experience, and location)
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with matching contributions
- Paid holidays and PTO
- Career development, training, and advancement opportunities
- Work-from-home flexibility with supportive team culture
Join a fast-growing team where your work improves patient care and strengthens healthcare access.
Happy Hunting,
~Two Chicks…