About Us
At Alliance Radiology, our team members focus on transforming the patient experience and
delivering exceptional quality care. Alliance Radiology has rapidly grown over the past 30
years by providing radiology service line solutions, outpatient center management services,
and mobile radiology solutions (Per Diem, PT, and FT MRI, PET/CT, CT).
Job Responsibilities
The Patient Services Associate I answers incoming calls and makes outgoing calls to
remind patients of scheduled appointment and instructions, schedules appointments and preregisters patients for medical scans. The majority of time will be spent handling reminder calls
but will also include assisting with scheduling and pre-registration calls based on business
needs. Follows standardized process to get and give information during scheduling/preregistration calls according to documented work processes. Makes outbound reminder calls for
medical scans. Enters all information into the applicable computer system. Determines the
needs of other caller and transfers to appropriate personnel and ensures every customer
receives the highest quality of customer service.
Specific duties include, but are not limited to:
ï‚· Makes outgoing calls and receives incoming calls to remind patients of scheduled
appointment and instructions, schedule appointments and pre-register patients for
medical scans; contacts patients and referring physician offices to schedule
appointments.
ï‚· Follows prescribed list of questions/scripts and provides standardized responses to get
and give information during scheduling/pre-registration/reminder calls.
ï‚· Ensures the gathering of accurate and complete patient data required to complete the
scheduling process and any specific information required by customer facility.
ï‚· Enters all information into the applicable computer system in accordance with
documented work processes.
 Determines customers’ needs based on incoming calls; transfers callers to appropriate
staff; escalates calls as necessary to Patient Services Supervisor or Patient Services
Lead as appropriate.
ï‚· Completes any additional job duties as assigned.
Position Requirements
ï‚· High School Diploma or equivalent experience required.
ï‚· 6 months to 1 year of medical or related training and/or experience required.
ï‚· Computer literacy and experience with general office equipment required.
ï‚· Strong multi-tasking abilities and communication skills.
ï‚· Ability to work well with physicians, patients, and coworkers; excellent interpersonal and
customer service skills.
APPLY HERE