If you love leading from the front lines and coaching high-performing teams in healthcare, this remote opportunity lets you guide a team that’s transforming patient care.
About Midi Health
Midi Health is redefining midlife women’s healthcare by combining clinical excellence with modern tech solutions. Our virtual platform connects women to care that’s personalized, accessible, and rooted in empathy. We’re growing fast—and we’re building a support team that reflects that care-first philosophy.
Schedule
- Full-time
- 100% remote (U.S.-based)
- Must have weekday availability aligned to Eastern Time Zone (EST)
What You’ll Do
- Lead a team of 8–10 Patient Service Representatives (PSRs), managing real-time queues and traffic flow
- Deliver regular coaching, QA reviews, and 1:1 feedback to elevate performance and support growth
- Coordinate onboarding, answer escalations, and build a supportive team culture
- Collaborate with PSR Manager to improve workflows, SOPs, and training rubrics
- Identify and implement workflow improvements to optimize the patient support experience
What You Need
- 3+ years in a patient-facing support role, ideally in healthcare or tech
- 1+ years in a team lead, QA, or training role
- Hands-on experience with Zendesk, Athena, and Google Workspace
- Proven ability to balance empathy and accountability in high-paced environments
- Strong coaching, communication, and operations skills
Benefits
- Competitive salary: $75,000–$85,000 depending on experience
- Comprehensive medical, dental, vision, and 401(k)
- Paid time off, company holidays, and WFH stipend
- Join a mission-driven team committed to patient experience and operational excellence
Help lead the future of women’s health support—where compassion meets clarity, and people always come first.
Step into a leadership role where every day is a chance to make care better.
Happy Hunting,
~Two Chicks…